MS wrote:

Who eas needing these?

Would look good on the BBQ 289.
 

I saw it.   You win some, you lose some.   Sometimes big purchases are a bit of a gamble.  It is going to go up?  Is it going to go down?   

I still give KM huge props for sending me out a replacement so quickly, and taking care of the shipping.   What are Summits current shipping and defective item policies?

Last edited by Greg B (5/21/2025 6:24 AM)

I've bought from Summit for decades and I fully back up what MS says.  I even check them for replacement stuff sometimes.  I was able to get a radiator for my truck from them and there was no shipping cost, even though it was big, and even though it was being drop shipped.  It saved $100 over Rock Auto for the exact same part.  I've never had an issue with anything which needed to be returned or replaced either. 

$@@@ happens!  I guess that's the nature of home delivery.

I only ever had an issue with Rock Auto once, but it was a big issue.  I ordered a complete set of power steering/hydroboost lines from them for my '06 F250.  All Motorcraft lines.  Before I had a chance to install those I ended up installing power steering lines on my '07 F250, which I also got from Rock Auto, also Motorcraft.  In the process of bleeding the air out of the system I heard a bang and fluid started pouring out all over the ground.  I traced it back to the pressure side fitting on the pump, where the hose had literally blown apart.  Needing to get the truck back on the road I tracked down a dealership that had one locally, but when I called the parts guy said it wasn't for sale because it had been returned under warranty for the same issue the one I bought had had.  I bought one from NAPA instead (Echlin brand I think), installed it and have had no issues.  Within a month the return hose also started to leak, so I replaced it with a new hose from NAPA, and again no further issues.  Obviously Motorcraft is making/buying defective hoses, so I reached out to Rock Auto about getting a refund for the hoses that had failed, and added that I was not going to install known failure prone hoses on my other truck and wanted a refund for those too.  Back and forth via email, but what I got was that Motorcraft had a lifetime warranty, but that it only provided a replacement part, not a refund.  I explained up and down that the parts were defective and I would not install them, so a replacement did nothing for me.  Complete intransigence.  I tracked down the owner of Rock Auto and sent him a letter.  No response.  So in the end I spent about $650 on parts I won't use, and that Rock Auto wouldn't make good on.  To put this in perspective, I spend at least $3,000-$5,000 a year at Rock Auto, and have for 12 years.  So understand this: they have great selection and prices, but they place zero value on you as a customer or their reputation.  I have seriously curtailed what I buy from them since.  Buyer beware. 

BobE wrote:

I also have dealt with Summit for years and have been pleased with their service.
A couple of years ago, I purchased the MSD EFI system and had a lot of issues getting the car to run right.  After many phone calls with Holley/MSD they recommended sending me a new system.  However, the return time to Summit had significantly passed.  Without any issues, Summit agreed, sent a new unit and I returned the one I had.  (I’m not sure if this wasn’t the first unit sold that had trouble)
PS: the second unit worked as it should. 

Reminds me of my Mallory unilite days.  I had on my "college" days Mustang.  My very first Mustang.   I never was happy with that thing.   Went through at least four modules.   Sad thing is, it's sitting on a shelf downstairs. 
 

Greg B wrote:

BobE wrote:

I also have dealt with Summit for years and have been pleased with their service.
A couple of years ago, I purchased the MSD EFI system and had a lot of issues getting the car to run right.  After many phone calls with Holley/MSD they recommended sending me a new system.  However, the return time to Summit had significantly passed.  Without any issues, Summit agreed, sent a new unit and I returned the one I had.  (I’m not sure if this wasn’t the first unit sold that had trouble)
PS: the second unit worked as it should. 

Reminds me of my Mallory unilite days. I had on my "college" days Mustang. My very first Mustang. I never was happy with that thing. Went through at least four modules. Sad thing is, it's sitting on a shelf downstairs.
 

  I sold my Unilite on Ebay last year for $150.00.  It was in working order and probably over 30 years old