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Its official...the world is no longer the same.
Just got back from Sears to turn in an old friend. Broke my 3/8" breaker bar that I had since I was a kid.
The sales gal help me find the new one and said " These aren't the same". hmmm what did she mean by that? Same size and lenght, etc??
Got to the counter and looked at the plastic hanger thinger and it says "MADE IN CHINA"!! The tool still says CRAFTSMAN on it but no longer stamped MADE IN USA.
Also heard that Sears will be doing away with individual sockets/wrenches/screw drivers, etc and giving Gift Cards for warranty now. They will be only carry sets and will have to bring in the whole set to exchange on one broken piece.![]()
Just did seach on "sears tool china" and looks like this has been the situation for a few years now. Seams I havent had to buy a Sears tool in a while. China tools at the same price as American.
Will be looking at Snap-On, Matco, etc. from now on.
Last edited by ponch0v (9/06/2014 12:34 PM)
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Nothing worse stomping on the dying horses head a few times before finally letting it die off, is there?
Because trying to make warranty exchanges difficult is what will be the finisher.
I actually have a set of Kmarts old tools called Benchtop Pro, Ive had since I was 20. I bought with a gift card I won at a Christmas party back in the day. I mainly carried them in my car and too the junkyards. Ive only ever broken one thing out of that set. Of course, they couldnt be replaced, but with the Sears/Kmart thing, they replaced it with Craftsman when it broke. Shame the new Craftsman stuff, isnt even Benchtop Pro's equal, anymore.
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Then first socket set I ever bought back in the late fifties were Husky. Home Depot never even existed back then, but they will and have honored any broken tools that I returned to them.
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Snapon is china for the most part. Matco is in china for most part. They'r owned by danaher company. Which makes stanley. That's why if you look at the wrenches matco craftsman gearwrench snapon stanley husky are all pretty much the same. I'm pretty sure it's the same deal with kobalt being owned by danaher. Even if it's not they are china also. The only one I don't think is china is mac. Then again this is only what I've Hurd.
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If you call stanley you'll hear a big list of all the companies that they make tools for. Sears said they had to go over seas to keep cost down so could still do lifetime warranty. I think it's a crock they wanted more profit. It's hurt them badly I never see cars at my local sears. One of the oldest sears in slc utah closes it' was about 30 years old.
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We got some snap on tools for our aviation shop a couple years ago and they are not the Snap on of old thats for sure! But still cost more than anything else out there.
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I have had my basic socket and ratchet set since I graduated from high school nearly 30 years ago. About 15 years ago I returned a broken ratchet and they gave me a brand new one off the shelf. About a month ago I had to return a 1/4" and a 1/2" drive ratchet that finally gave out. The clerk took my tools and disappeared for about 10 minutes. When he returned he had 2 replacements in hand. The 1/4" looked pretty decent, but the 1/2" drive one looked horible. The rough cast portion appeared as though it was previously rusted and then chemically treated to remove the rust, which left it unevenly discolored, not to mention it had some previous owner's name engraved in the handle. The clerk explained to me that Sears repairs the broken tools, then uses them as waranty replacements, and that's how they are able to offer a lifetime warranty. I didn't think much about it then and just took them, but when I put them with my old set I began to regret it. I have taken good care of the ones I have and they looked 10X better than the replacements. I no longer buy craftsman tools. Still looking for a brand to give my loyalty to.
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SteveinNC wrote:
I have had my basic socket and ratchet set since I graduated from high school nearly 30 years ago. About 15 years ago I returned a broken ratchet and they gave me a brand new one off the shelf. About a month ago I had to return a 1/4" and a 1/2" drive ratchet that finally gave out. The clerk took my tools and disappeared for about 10 minutes. When he returned he had 2 replacements in hand. The 1/4" looked pretty decent, but the 1/2" drive one looked horible. The rough cast portion appeared as though it was previously rusted and then chemically treated to remove the rust, which left it unevenly discolored, not to mention it had some previous owner's name engraved in the handle. The clerk explained to me that Sears repairs the broken tools, then uses them as waranty replacements, and that's how they are able to offer a lifetime warranty. I didn't think much about it then and just took them, but when I put them with my old set I began to regret it. I have taken good care of the ones I have and they looked 10X better than the replacements. I no longer buy craftsman tools. Still looking for a brand to give my loyalty to.
That's nuts I had no idea they did that. I've started to buy used snap on matco mac craftsman on eBay. You can sometimes score on some really good deals. I got my 1/2" drive snap on 7/16-1 7/16" deep and shallow socket set for 130.00 they look great and they're vintage 50s sockets.
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I hear all of you. I have a 40 y collection, Snap on, Mac, Matco for work and Craftsman, Gear ratchet and Harbor frt for home. Was forced to retire due to cancer. All tools at home now. My Craftsman tools break first (these are 35 y old) then the Harbor frt. How sad it is that the big 3 are turning to crap after all these years.
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True74yamaha wrote:
Snapon is china for the most part. Matco is in china for most part. They'r owned by danaher company. Which makes stanley. That's why if you look at the wrenches matco craftsman gearwrench snapon stanley husky are all pretty much the same. I'm pretty sure it's the same deal with kobalt being owned by danaher. Even if it's not they are china also. The only one I don't think is china is mac. Then again this is only what I've Hurd.
Pretty broad brush you are painting with sir. Also, not very accurate. Snap On is still mostly made in the USA, they list the country of origin for each tool on their web site. Matco and Husky are the same? Tell that to a Matco distributor and tell us what he has to say about that.
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SteveinNC wrote:
I have had my basic socket and ratchet set since I graduated from high school nearly 30 years ago. About 15 years ago I returned a broken ratchet and they gave me a brand new one off the shelf. About a month ago I had to return a 1/4" and a 1/2" drive ratchet that finally gave out. The clerk took my tools and disappeared for about 10 minutes. When he returned he had 2 replacements in hand. The 1/4" looked pretty decent, but the 1/2" drive one looked horible. The rough cast portion appeared as though it was previously rusted and then chemically treated to remove the rust, which left it unevenly discolored, not to mention it had some previous owner's name engraved in the handle. The clerk explained to me that Sears repairs the broken tools, then uses them as waranty replacements, and that's how they are able to offer a lifetime warranty. I didn't think much about it then and just took them, but when I put them with my old set I began to regret it. I have taken good care of the ones I have and they looked 10X better than the replacements. I no longer buy craftsman tools. Still looking for a brand to give my loyalty to.
The Sears guarantee on ratchets is still "satisfaction guaranteed". If you were not satisfied with a repaired ratchet with someones elses name on it you should have said so. Only you get to determine when you are satisfied. If only a new ratchet would have satisfied you, that is what you should have insisted on. That is still Sears policy, don't let anyone tell you otherwise. They offer rebuilt ratchets as the first choice as a means of keeping down their costs, because most folks don't know they have a choice. Gotta know the rules of the game if you are going to play to win.
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I said matco wrenches snap on wrenches husky stanley craftsman are Chinese danaher co owned rights and are mostly made over seas. Snap on impacts over seas. Some maybe made here sill
In USA or assembled in USA but still are mostly over seas. Look at gear wrench stanley craftsman husky snap on ratcheting wrenches all the same besides the brand name on them. Even package on the stanley craftsman husky are almost the same. I'm going to slcc right now for autocollision repair school. Snap on matco apex all came in. If you look at the majority of the tools there china
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Dang...this is depressing. This and my oldest daughter saw the band Foreigner at our local fair tonight. She kept texting me about white skinny jeans and long hair on old guys and lyrics about "dirty white boys." She told me I now have nothing to say about the stuff she listens to. I now return you to your regularly scheduled thread.
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Hornman,
Your reply to my post is probably the best news I will get all day. That is definitely worth me at least going back to Sears and asking about. I greatly appreciate your guidance and will look into it. Hopefully, they switch it out.
Thanks,
SteveinNC
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The last couple of times I have had to exchange a Craftsman tool, I went to my local Ace Hardware, and received replacements off the rack. Ace does not have the space to inventory rebuilt ratchets. They will give you a new one, and send the old one back to be recycled at the Sears stores. One of my sons worked at Ace summers during college, and learned the process.
Last edited by TimC (9/07/2014 7:14 AM)
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I have used MAC tools (not exclusively) since the mid 1960s. I have never broken one, yet! They are pricey, but not so high as SnapOn. A few weeks ago I broke a brand X socket. Ordered a new one from MAC - It looks just like MAC tools have always looked. Stamped right under the MAC logo is USA.
MAC has route trucks, just like SnapOn, so you could buy from the route guy if you see him.
Enjoy
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With regards to Sears.
I purchased a tap and die set and broke a one of the taps. Read I forced it and I broke it.
Sears said they couldn't sell me just one tap but they would give me a complete set for free. I mentioned again that I forced and broke it, etc etc. They gave me a brand new set and though I felt guilty I took it as I needed a tap!
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MWM wrote:
With regards to Sears.
I purchased a tap and die set and broke a one of the taps. Read I forced it and I broke it.
Sears said they couldn't sell me just one tap but they would give me a complete set for free. I mentioned again that I forced and broke it, etc etc. They gave me a brand new set and though I felt guilty I took it as I needed a tap!
They were working to make a customer happy in that case, because the policy on taps and dies is that they are "consumables", which I cannot disagee with.
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I just visited the Mesquite Sears and was able to exchange two broken sockets without any issues. I did notice some of the Ratchets were Made in China, but all of the sockets are still USA.
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